1. Introduction
KAME Gardens (www.kamegardens.ae) appreciates your trust and business. We are a Dubai-based company, specializing in selling plants and gardening products to enhance your home and outdoor spaces. Please read this Privacy Policy carefully. By using our services, you consent to the terms outlined here
2. Data Collected
Data Storage Location
KAME Gardens is a dubai-based company, and we operate web servers hosted by tasjeel.ae. Our hosting provider adheres to all relevant data protection regulations, ensuring that your data is securely stored and is GDPR compliant. For more information on tasjeels.ae privacy policies.
Registration Data
If you register on our website, we collect and store your chosen username, email address, and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except your username). Website administrators can also see and edit this information.
Purchase Data
When you make purchases on our website, we collect necessary purchase information, including your payment details and contact information. This data is essential for providing customer service, order processing, and support. We do not store any payment details directly on our website but may use third-party payment processors that comply with data protection regulations.
Support Data
If you register on our website and require assistance, you may submit support requests through our support system. The data provided in support submissions is used solely for customer service purposes. We ensure that your data is handled securely and is only used with your consent.
Comments
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Contact Form
Information submitted through the contact form on our website is sent to our company email. These submissions are stored for customer service purposes and are never used for marketing or shared with third parties.
Google Analytics
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing technical support and assistance;
- Sending updates regarding important changes to products or services;
- Monitoring account activity to prevent fraudulent transactions and ensure data security;
- Personalizing your website experience;
- Ensuring the smooth operation and administration of the website.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
At KAME Gardens, we do not share your personal data, such as your email address, name, or other identifying information, with third parties in a way that would expose your identity. The only exceptions are with our trusted partners, whom we share limited data with to provide you with the services you expect. Below are details on these partners:
Stripe
In order to process payments securely and efficiently, we work with third-party payment processors. Your payment details are handled by these partners in compliance with data protection laws. Please refer to their privacy policy for more information: stripes privacy policy.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. KAME permits residents of DUBAI to use its Service. Therefore, it is the intent of kame to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
KAME Gardens may post links to third-party websites on our website. These third-party websites are not screened by KAME Gardens for privacy or security compliance, and you release us from any liability for the conduct of these third-party websites.
Social media sharing links, whether displayed as text or icons, do not connect you to any third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, along with any other policies in place, does not create rights enforceable by third parties and does not require the disclosure of personal information relating to users of our services. KAME Gardens is not responsible for the information collected or used by any advertiser or third-party website. We encourage you to review the privacy policies and terms of service for each site you visit through third-party links.
11. Release of Your Data for Legal Purposes
At times, it may become necessary or desirable for KAME Gardens to release your information in response to a request from a government agency or a private litigant for legal purposes. You agree that we may disclose your information to a third party where we believe, in good faith, that it is necessary for the purposes of a civil action, criminal investigation, or other legal matters.
In the event we receive a subpoena affecting your privacy, we may notify you to give you the opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves. However, we are not obligated to take either action. Additionally, we may report you and release your information to third parties if we believe it is prudent to do so for legal reasons, such as if we suspect fraudulent activities. You release us from any damages that may arise from the release of your information in response to law enforcement requests or private litigation.
Any release of personal data for legal purposes will be done in compliance with the laws of the country in which you reside.