The gardener has visited, but the dry leaves are still beside the hedge. The pool has been cleaned, yet nobody has explained the recurring problem you reported last week.
You send another message. You wait for an update. Eventually, you arrange extra help yourself.
If this sounds familiar, review what your maintenance agreement actually covers and whether the agreed work is being delivered.
For Dubai villa owners considering a new arrangement, KAME Gardens offers garden maintenance and pool maintenance as separate services, each starting from AED 500 per month with two visits per week.
Before switching, identify what needs to improve so your next agreement addresses the problems you are experiencing.
1. Visits Happen, but Agreed Tasks Keep Getting Missed
Attendance matters, but it is only part of the service.
If garden cleaning is included, you should know which areas will be cleaned. If hedge trimming is agreed, the team should understand the shape and boundaries you want maintained.
Start by comparing the work completed with your quotation. Some tasks may have been assumed rather than explicitly included.
What to request: A straightforward task list identifying the areas covered and how often each task is needed.
This also prevents misunderstandings. A garden visit does not automatically mean every plant needs pruning or the lawn needs cutting that day.
2. You Report the Same Problem Without Getting an Explanation
A recurring issue deserves a clear response.
Perhaps a plant keeps declining, a lawn patch never improves or pool debris returns shortly after cleaning. The provider may need to investigate further, but you should understand the next step.
Ask:
- What has already been checked?
- What might explain the problem?
- Is further assessment needed?
- Does that work fall within the maintenance agreement?
- When will you receive an update?
A responsible answer may include a separate quotation. What matters is that you know what is being proposed and why.
Avoid choosing a replacement provider solely because they promise an immediate fix without seeing the property.
3. Additional Charges Are Difficult to Understand
Monthly maintenance and repair work are different services, but the boundary should be explained before you receive a bill.
Ask how the provider handles replacement plants, irrigation components, pool equipment, consumables and additional visits.
What to request: Written approval before chargeable work begins, with a description of the task and its price.
A starting monthly fee is useful for comparing options only when you understand what it includes.
4. You Spend Too Much Time Confirming Attendance
If you regularly ask whether the team is coming, the scheduling arrangement needs attention.
Agree on the expected service days, property access and how changes will be communicated. Ask what happens if a visit is missed or has to be rescheduled.
For residents who travel, establish how completed work and concerns will be reported. A simple update can be more useful than discovering an unresolved problem when you return.
What Garden Maintenance Should Cover for Your Property
Before requesting a new quotation, walk through the garden and list your priorities.
KAME Gardens’ garden and landscape maintenance work may include:
- Lawn care.
- Plant care.
- Hedge trimming.
- Pruning.
- Garden cleaning.
- Removal of dry leaves and garden waste.
- Monitoring plant health.
- Checking visible irrigation issues.
- General garden upkeep.
- Maintaining the overall appearance of your landscape.
Garden maintenance starts from AED 500 per month, with two visits per week, subject to your property’s requirements and agreed scope.
Be specific about areas that have previously been missed. That might be a narrow side path, planting behind the pool or containers near the entrance.
If the garden needs a substantial initial cleanup, discuss that separately from ongoing care.
What to Clarify Before Changing Your Pool Maintenance Provider
A new pool maintenance team should receive any available service records and details of unresolved issues.
Explain recent changes in water appearance, unusual water loss, equipment concerns or recurring debris. Confirm whether an initial assessment is needed before regular visits begin.
KAME Gardens offers pool maintenance starting from AED 500 per month, with two visits per week.
Regular pool maintenance can involve essential care and inspection based on the pool’s requirements and agreed maintenance scope.
Ask the provider to clarify the cleaning tasks, water checks, materials and equipment observations included. Also agree on any monitoring required between visits and who is responsible for it.
Professional pool care should give you a clearer understanding of your pool’s condition—not simply another appointment in the calendar.
Compare the Service, Schedule and Price Together
Use the same questions when requesting quotations so you can compare them fairly.
| What to compare | What to confirm |
|---|---|
| Monthly price | The final amount payable and applicable terms |
| Visit schedule | Frequency, usual days and rescheduling arrangements |
| Included tasks | The work covered for your specific garden or pool |
| Materials | Which consumables are included or charged separately |
| Existing problems | Whether initial recovery or repairs need a separate quote |
| Communication | How attendance, concerns and additional work are reported |
KAME Gardens’ advertised starting packages are:
| Service | Starting price | Frequency |
|---|---|---|
| Garden maintenance | AED 500 per month | Two visits per week |
| Pool maintenance | AED 500 per month | Two visits per week |
These are separate packages. Booking both starts from AED 1,000 per month combined, subject to the property and agreed work.
You can review the garden and pool maintenance package details before enquiring.
How to Make the Change Without an Unclear Handover
Before ending an existing arrangement, check its notice and payment terms.
Then prepare a short handover for the new provider:
- Photograph the current garden and pool condition.
- List unresolved problems and recent work.
- Share available equipment and service information.
- Agree on the new scope, start date and access arrangements.
- Clarify responsibilities between the final old visit and the first new visit.
For rented villas, involve the landlord or property manager where their approval is needed.
After the first few visits, review the agreed tasks together. This is the time to resolve differences in expectations before they become recurring frustrations.
Discuss a New Maintenance Arrangement With KAME Gardens
If you are considering changing your garden or pool maintenance company in Dubai, explain what you want improved.
Send KAME Gardens your villa location, photographs, the service you need and a short description of any recurring concerns. Request a quotation that confirms the included tasks, monthly price and visit schedule.
Garden maintenance: From AED 500 per month — two visits per week.
Pool maintenance: From AED 500 per month — two visits per week.
Contact KAME Gardens to discuss your maintenance requirements.
Services are priced separately. Final pricing, materials, additional work and applicable terms should be confirmed in your quotation.
Frequently Asked Questions
Can I change only my garden maintenance provider?
Yes. You can enquire about garden maintenance separately while keeping your existing pool arrangement.
Will a new provider fix every existing problem within the monthly fee?
Not necessarily. Repairs, restoration or replacement work may require a separate assessment and quotation.
Does AED 500 cover both garden and pool maintenance?
No. Each service starts from AED 500 per month with two visits per week.
What should I send when asking for a quotation?
Provide your location, photographs, the service required, existing concerns and preferred start date.
Should I choose the lowest monthly quotation?
Compare the scope as well as the price. A clear agreement makes it easier to judge whether a service meets your needs.
Contact KAME Gardens
Garden Maintenance | Pool Maintenance | Landscaping | Plant Supply
📞 Call / WhatsApp: +971 56 702 6368
🌐 Website: www.kamegardens.ae
📍 Location: Dubai, UAE
